Customer Experience Associate
We’re a fast moving start-up, having launched our first nursery & family club in Stoke Newington this October. With investment & ambitious expansion plans to open up other spaces across the city over the next 12 months, it’s a great time to be joining the N Family.
If you’re excited about helping us build it - we’d love to hear from you.
About the role
At N, want to create an uplifting, one-of-a-kind experience for all our customers – both big and small.
We are looking for a smart & upbeat individual to join the team and take be the face of customer service & front of house. Playing a crucial role in our front-line customer experience, the right candidate will balance operational nous with creativity & impeccable people skills - going that extra mile to delight our customers.
What you’ll be doing
- The face of the brand - developing great relationships with our members
- Working with our GM and delivering all of our day-to-day operational processes
- Working with our nursery team to deliver timely communications to our community of parents
- Collaborating with our events & programming team on events
- Going on to launch our subsequent sites
- Good verbal and written communication skills
- Ability to multi task effectively & prioritise
- Previous experience in a customer-facing role
- Passionate and positive (always see the glass half full)
- Service-focussed and detail-oriented
- Driven by a ‘make it happen’ attitude
- High energy brought to every task you take on
- A love for customer service (making people happy!)
- Hard worker and a problem solver
A good degree or relevant work experience
We have a fantastic work environment that enthusiastically encourages creativity, growth and autonomy. Benefits include;
- Market leading salary
- Real career progression, lots of opportunities for career progression as we expand
- Round the world ticket and 3 weeks paid leave after five years
- Access to the N Family Club with onsite fitness (yoga, pilates, cardio) and other member activities
- Bonus & share scheme
- Great team spirit, events and socials