Customer Experience Associate

Hackney, London, United Kingdom · N Nursery & Family Club Stoke Newington

Description

About us

We’re a fast moving start-up, having launched our first nursery & family club in Stoke Newington this October. With investment & ambitious expansion plans to open up other spaces across the city over the next 12 months, it’s a great time to be joining the N Family.

If you’re excited about helping us build it - we’d love to hear from you.


About the role

At N, want to create an uplifting, one-of-a-kind experience for all our customers – both big and small.

We are looking for a smart & upbeat individual to join the team and take be the face of customer service & front of house. Playing a crucial role in our front-line customer experience, the right candidate will balance operational nous with creativity & impeccable people skills - going that extra mile to delight our customers.


What you’ll be doing

- The face of the brand - developing great relationships with our members

- Working with our GM and delivering all of our day-to-day operational processes

- Working with our nursery team to deliver timely communications to our community of parents

- Collaborating with our events & programming team on events

- Going on to launch our subsequent sites


About you

- Good verbal and written communication skills

- Ability to multi task effectively & prioritise

- Previous experience in a customer-facing role

- Passionate and positive (always see the glass half full)

- Service-focussed and detail-oriented

- Driven by a ‘make it happen’ attitude

- High energy brought to every task you take on

- A love for customer service (making people happy!)

- Hard worker and a problem solver


Requirements

A good degree or relevant work experience

Benefits

We have a fantastic work environment that enthusiastically encourages creativity, growth and autonomy. Benefits include;

- Market leading salary

- Real career progression, lots of opportunities for career progression as we expand

- Round the world ticket and 3 weeks paid leave after five years

- Access to the N Family Club with onsite fitness (yoga, pilates, cardio) and other member activities

- Bonus & share scheme

- Great team spirit, events and socials

Apply for this job